Minimise downtime of your account
No more lost sales
Only pay if successfully reactivated
"Days of frustration, 28,000 € lost. EXPANDO saved my account and my sales! Don't go it alone." L. Harnol, CEO eFitness
years of experience
success rate
restored accounts
The process of reinstatement is not easy, but with careful planning and execution, it isn't impossible. You'll get your temporarily disabled or closed Amazon seller account back with the funds for disbursement being released. Get help from real experts.
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Connect with our expert and provide as many details as possible. Here, you'll receive cost and timeframe estimates.
We start on your account restoration immediately and keep you updated. Here, we'll execute our plan of action and suspension appeals.
Your account is back on track and you can start selling again now. Here, we'll give you a summary to prevent future suspension.
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Reach out to us to provide the complete details of your account suspension. We'll promptly begin working on your case and keep you updated on our progress. Our average case resolution time is 47 hours.
With a proven track record of success, we have a 97% success rate with 182 accounts in the last four year, demonstrating our deep understanding of Amazon's policies and appeals process.
We'll help you establish internal processes with best practices to minimize the risk of future Amazon account suspensions. Our team of experts provides tailored guidance to your situation.
We're confident in our ability to help you get your account reinstated and start selling again. That's why we offer a pay-for-results service. You're only charged once we've successfully reinstated your account.
1. Order Defect Rate (ODR) Suspension – a performance metric that measures the percentage of orders with negative outcomes, such as negative feedback, A-to-Z claims, or chargebacks.
2. Low quality of service – Amazon, being one of the most customer-centric marketplaces, places great importance on seller efficiency, including quality and speed of delivery.
3. Pre-fulfilment cancel rate – sellers should ensure that the number of orders cancelled before shipment does not exceed 2.5%.
4. Product policy compliance – Products can't violate any of Amazon's product policies, including IP violations, product authenticity claims, listing policy violations, product condition claims, restricted product policy violations, and product safety claims.
5. Late shipment rate - sellers must ensure that shipments are delivered to the address on time. The rate of shipments delivered late must not exceed 4%.
6. Other technical violations – e.g. validation issues or operating multiple accounts suspensions.
Our success rate stands at 97%. But, complexities and legal restrictions may occasionally arise, hindering our ability to resolve the suspension. We proactively identify such cases upfront and inform you about them.
There are cases when it is not possible to reinstate an account, mainly for legislative reasons. We will probably detect such cases in time and let you know in advance.
Due to the unique nature of each case, we handle them individually, making it challenging to provide an exact timeframe for resolution. Our average resolution time is 47 hours.
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